Frequently asked questions

In order to make a purchase, you have to make a registration on our webpage, then, select your preferred products and add them to your shopping cart. Next, decide between "Pick up" or "Delivery Service" for your order. Finally, select your preferred payment method, and you're all set. Your order is now placed.

If you have chosen delivery service, you will receive your order in less than 1 hour.

You can use the delivery service in the following cities: Tbilisi, Kutaisi, Batumi, Poti, Zugdidi, Telavi, Gori, Senaki, Bakuriani and Rustavi.

To register a loyalty card, simply enter your ID number into the designated card field. Your existing Pharmadepot card will be displayed automatically, or if you don't have a Pharmadepot pharmacy loyalty card, a new electronic card will be generated.

You can pick up your order from a Pharmadepot pharmacy branch as soon as it reaches the 'ready' status. (Please check the branch's operating hours before pickup). Your order will remain available for 7 calendar days.

The website only supports digital payment methods. This encompasses all major credit and debit cards, as well as the Apple Pay system, which is accessible on Apple devices.

When you buy online, you receive the same discounts as those offered in-store. In addition, you'll also have access to special discounts and promotions exclusively available on our website

To apply a promo code, you need to manually input it during the checkout process in the designated 'Enter your promo code' field.

The delivery fee is determined by the distance from the pharmacy to your chosen delivery address.

You can read our product return policy here See detailed information

If you have any inquiries or encounter any problems with your order, feel free to reach out to our digital support team via email digitalsupport@gepha.com,by calling our hotline at 0322400004 (press 1)or through gpc facebook chat

Order cancellations can be processed by a digital support specialist on the Pharmadepot website, but only in exceptional circumstances.

In every order, you will get stamped receipt, which you can send to your insurance company. Or you can find invoice in your order details and download pdf version for reimbursement

Regular medicine discount days are Tuesday, Wednesday and Friday.

If your order expires, it will be canceled, and the refunded amount will be returned to your card within 1-3 business days.

Our couriers will wait at your address for 15 minutes and attempt to contact you. If we're unable to reach you during this time, the order will be sent back to the pharmacy, and you'll have up to 7 calendar days to pick it up. If you can't retrieve your order within 7 calendar days, it will be canceled, and you'll receive a refund for the product cost within 1-3 business days.